Clinical Product Support Specialist

🕒 April 17

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $48 - $52 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sequel Med Tech

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

🔧 Hardware

🤝 B2B

👥 B2C

Hardware • B2B • B2C

Sequel Med Tech is a medical technology company developing automated insulin delivery (AID) systems to improve diabetes care. Its flagship product, the twiist™ AID system (FDA-cleared for ages 6+), directly measures insulin volume delivered with every microdose and uses the Tidepool/Loop algorithm to automate basal insulin adjustments. Sequel focuses on making AID more accessible and affordable via pharmacy channels, partners with research and pharma organizations (including DEKA/Dean Kamen collaborators), and serves people with diabetes, healthcare providers, employers, and pharmaceutical partners.

📋 Description

• Efficiently handle both inbound and outbound calls to provide exceptional support. • Engage with customers through chat and text channels. • Apply critical thinking skills to troubleshoot and resolve client inquiries. • Educate customers on the use of the twiist automated insulin delivery system. • Resolve issues related to the twiist insulin pump, software, mobile app, and online customer portal. • Document customer interactions using CRM software. • Follow approved communication guidelines and adhere to safety and compliance protocols.

🎯 Requirements

• Certified Diabetes Care and Education Specialist (CDCES) certification required. • 2+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology. • 2+ years of customer service/contact center experience, preferably in medical device troubleshooting. • Call center experience in diabetes medical device support/sales preferred. • Bilingual (English and Spanish) speaking candidates is a plus. • Comprehensive knowledge of the diabetes disease state and experience in training on insulin pumps and automated insulin delivery devices. • Effective verbal and written communication skills. • Experience providing omni-channel remote support.

🏖️ Benefits

• You’ll be automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting. • Capped out-of-pocket insulin costs and GLP-1 coverage across all plans. • Access to a variety of Meritain health insurance plans. • Flexible Spending Accounts (FSAs) or Health Savings Account (HSA). • Vision and dental coverage. • Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and discounts for pet care. • Employer-paid short-term disability and life insurance. • Flexible PTO and generous paid holidays.