Manager, Strategic Customer Sales

🕒 April 9

🇺🇸 United States – Remote

💵 $176.8k - $189.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Lead, mentor, and coach a team of Enterprise Account Executives focused on expanding revenue across ServiceTitan’s largest partners. • Develop a high-performance, metrics-driven sales culture with strong rigor around pipeline creation, prospecting, qualification, and closed business. • Reinforce and elevate a culture rooted in quota achievement, customer-centricity, and strong cross-departmental collaboration. • Provide ongoing training to elevate product knowledge, objection handling, BoB management, and consultative selling skills. • Build and maintain executive relationships, identify and manage upsell & expansion opportunities, and negotiate complex, multi-million dollar contract renewals with high-quality Enterprise clients. • Implement strategies to help reps balance strategic, long-term account plans with monthly, quarterly, and annual quota targets. • Drive consistent outbound motion, ensuring strong prospecting activity into large multi-location and high-revenue commercial service organizations. • Manage forecasting, BoB planning, and growth targets while ensuring high-quality CRM hygiene and sales process compliance. • Work with business partners across Finance, Success, Implementation, Operations, etc. to collaborate on, maintain, and execute on detailed account plans to drive maximum value creation for ServiceTitan’s largest clients. • Support reps in high-value enterprise opportunities and 7-figure contract renewals, including discovery, executive alignment, ROI positioning, and multi-stakeholder deal navigation. • Articulate ServiceTitan’s value proposition for PE-backed multi-location, multi-trade contractors—empowering organizations to leverage AI to modernize operations, improve profitability, and optimize field performance. • Support pricing negotiations and facilitate collaboration with Legal, Finance, Product, Customer Success, and Implementation teams to drive successful outcomes.

🎯 Requirements

• Bachelor’s degree or equivalent experience required. • 5+ years of B2B SaaS or ERP sales experience, including at least 2+ years in sales leadership (team lead, manager, or similar). • Proven experience leading or selling into complex home and commercial services organizations highly preferred. • Strong understanding of high-complexity sales & renewal motions, pipeline generation, and sales automation tools to scale team operations. • Demonstrated ability to lead teams navigating multi-stakeholder, multi-location enterprise deals. • Excellent communication, presentation, and executive-selling skills. • Ability to thrive in a fast-paced, high-growth environment with shifting priorities. • Strong analytical capability for forecasting, BoB planning, and pipeline management. • Willingness to travel for team meetings, customer visits, and industry events.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life : Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.