Senior Product Manager, Exteriors

🕒 May 8

🇺🇸 United States – Remote

💵 $137.9k - $184.5k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Own the feature roadmap and delivery for production workflows in the Exteriors segment. • Map the end-to-end workflow of enterprise customers to identify friction points, inefficiencies, and gaps that create rework, delays, or lost revenue. • Lead customer discovery and market research to build deep fluency in how exteriors businesses actually operate. • Translate complex, multi-step field operations into intuitive product experiences that work for office and field staff. • Partner with engineering and design to ship AI-powered features — including intelligent recommendations, automated workflows and agentic first experiences — that measurably reduce manual work for operators at scale. • Define, track, and communicate success metrics tied to efficiency gains, adoption, and customer outcomes. • Work across engineering, design, data, and GTM teams to align on advanced AI solutions and ship features that drive measurable business value for customers. • Identify, track, and resolve cross-team dependencies before they become blockers.

🎯 Requirements

• 5+ years of product management experience, with a strong track record in B2B SaaS. • Experience owning operational, workflow, or field-service products. • Experience serving construction, trades, or service businesses is a big plus. • Sharp instincts for workflow analysis: you can walk through how a business operates, spot where things break down, and design solutions that actually fit the job. • Ability to balance complex operational realities with a relentless focus on simplicity and ease of use. • Data-driven approach to prioritization and decision-making, with the ability to define outcomes and measure impact. • Strong communication and stakeholder skills—you can bring clarity to complex problems and generate alignment across stakeholders. • Self-starter mentality: you take initiative, operate with ownership and urgency when necessary.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. • Great work is rewarded through Bonusly, peer-nominated awards, and more.