Patient Engagement Specialist

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🌵 Arizona, Massachusetts – Remote

🌵 Arizona – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process. • Proactively coordinate medication refills including data entry and pharmacy claim adjudication. • Make outbound patient refill phone calls and complete the patient refill request. • Answer, resolve and triage inbound inquiries. • Clarify prescription orders with pharmacist and/or clinician as appropriate. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Manage, organize, and update relevant data using database applications. • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. • Identify trends, resolves problems; recommend improvements; implement change. • Actively participate in process improvement initiatives. • Act as a value-added business partner to stakeholders throughout the organization. • Protect organization's value by keeping information confidential. • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. • Other duties and/or responsibilities may apply.

🎯 Requirements

• We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. • Nationally certified as a CPhT or equivalent is strongly preferred but not required. • 1-3 years of Pharmacy Technician and adjudicating claims experience strongly preferred but not required. • Education: High school diploma or GED required. • Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must.

🏖️ Benefits

• Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST