Corporate Coordinator – Therapy Services, Patient Access

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Shriners Children's

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1922

⚕️ Healthcare Insurance

🤝 Non-profit

🔬 Science

Healthcare Insurance • Non-profit • Science

Shriners Children's is a non-profit organization that has been providing specialized pediatric care for over 100 years. With a commitment to excellence, their compassionate team of doctors and nurses focuses on delivering personalized care across various specialties, including burn care, orthopedics, and pediatric rehabilitation. They also engage in innovative research aimed at improving medical treatments and the overall quality of life for children.

📋 Description

• Lead locations in daily operations as it relates to oversight of scheduling, intake, and registration within the therapy services and rehabilitation departments across the organization • Monitor performance of each location related to patient access meeting organizational goals (access to care, cancellation/no-show rates, work queues, etc.) and assist the location as necessary • Collaborate with a variety of stakeholders across the enterprise to develop a sustainable therapy services and rehabilitation model consistent with Shriners Children's vision • Optimize outcomes and workflows for all patient interactions with patient access to reduce waste, barriers to care, and cancellation/no-show rates • Ensure work queues are addressed in a timely manner and flex resources to assist when necessary • Assist sites in maximizing and keeping scheduling templates current to maximize therapists’ availability and patient’s access to care • Measure and assist locations in minimizing cancellation and no-show rates by implementing system standards • Work with authorization and revenue cycle to ensure workflows secure authorization for treatments rendered • Manage patient access employees remotely as assigned • Assist in technical testing of Epic upgrades and optimizations to reduce downtime and break-fixes upon implementation • Work closely with the Corporate Manager of Therapy Services – Clinical Operations to optimize the patient experience from check-in to departure • Assist the Corporate Manager of Therapy Services – Clinical Operations in obtaining and maintaining reports related to system key performance indicators

🎯 Requirements

• 5 years of experience in intake, scheduling, and registration in healthcare • Experience in using Epic for intake, scheduling, and registration • Ability to document workflows and develop guidelines for patient access personnel • Bachelor's Degree • History of using Visio or a related workflow tool (Preferred) • Previous management of patient access employees (Preferred) • Successful history in an educational role (Preferred)

🏖️ Benefits

• Employees are eligible for medical coverage on their first day! • 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service • Eligible for paid time off • Life insurance • Short term and long-term disability benefits • Flexible Spending Account (FSA) plans • Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected • Tuition reimbursement • Home & auto insurance • Hospitalization insurance • Critical illness insurance • Pet insurance • Much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.