Digital Experience Analyst

🕒 April 29

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Signature Aviation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚀 Aerospace

🚗 Transport

Aerospace • Transport

Signature Aviation is the world’s largest network of private aviation terminals, providing exceptional experiences and essential support to business and private aviation customers. With a presence in over 200 locations across 27 countries on five continents, Signature Aviation offers world-class services including sustainable aviation fuel, custom sales solutions, maintenance, and real estate. As a leading hospitality company within the aviation industry, it ensures a seamless travel experience for customers globally.

📋 Description

• Lead and support onboarding efforts for operator accounts and customers into the Signature Vision digital portal. • Develop onboarding frameworks, materials, and training approaches to drive adoption and self-service behaviors. • Partner with Global Sales, BRAVO helpdesk, and Operations teams to ensure a consistent and effective onboarding experience. • Monitor onboarding success metrics (activation, usage, engagement) and identify gaps in adoption. • Design and manage ongoing Voice of Customer programs to gather feedback across digital touchpoints. • Collect insights through surveys, interviews, direct feedback, usage data, and stakeholder inputs. • Partner with Sales, Operations, and Customer Support teams to capture real-time customer sentiment and feedback. • Establish consistent reporting mechanisms to share VoC insights with internal stakeholders. • Aggregate customer feedback and behavioral data to identify recurring pain points and friction within the digital experience. • Translate insights into clear, prioritized recommendations for platform enhancements and improvements. • Partner with IT, UX, and Product teams to define requirements and support delivery of enhancements. • Track and measure the impact of implemented improvements on customer satisfaction and platform adoption. • Act as a central point of coordination between Digital, Marketing, IT, Commercial, and Operations teams for customer experience improvements. • Communicate insights, priorities, and updates clearly to stakeholders, ensuring alignment on digital experience initiatives. • Support change management efforts related to new features, enhancements, and onboarding processes. • Utilize dashboards and analytics to monitor user behavior, engagement, and adoption trends within Signature Vision. • Provide regular performance summaries and actionable insights to inform business decisions. • Identify opportunities to improve processes, workflows, and overall efficiency of digital experience initiatives.

🎯 Requirements

• Bachelor’s degree in Digital Marketing, Communications, UX, Business, Information Systems, or a related field. • 3+ years of experience in digital experience, digital marketing, UX, customer research, or content planning. • Experience working with enterprise CMS platforms and customer portals. • Strong understanding of digital experience design, user behavior, accessibility standards, and analytics tools. • Experience supporting cross-functional digital initiatives or projects. • Familiarity with marketing automation platforms (HubSpot a plus). • Experience in aviation, travel, hospitality, or operationally complex environments preferred.