Patient Services Coordinator

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Electromed, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Medical Devices • Biotechnology

Electromed, Inc. is a company dedicated to improving the quality of life for individuals with chronic lung conditions. Their main product, the SmartVest Airway Clearance System, uses high frequency chest wall oscillation (HFCWO) therapy to provide relief from symptoms such as chronic cough and shortness of breath associated with diseases like bronchiectasis and COPD. With over 30 years of experience in product development and customer support, Electromed focuses on effective airway clearance solutions that offer proven health outcomes and increased patient satisfaction.

📋 Description

• Provide exceptional customer service to our patients throughout treatment • Take inbound calls from patients and external customers with questions and triage as needed. • Conduct quality follow up calls for required insurance compliance reporting, patient wellness, to ensure patient is seeing results, comfortable with device and adhering to therapy. • Coordinate and arrange shipping for initial device deliveries, replacement products and returns. • Successfully assist patients with device issues through troubleshooting or forwarding to a respiratory therapist for more complex needs. • Accurately record information to internal patient database. • Effectively communicate with internal customers such as Patient Account Liaison, Patient Advocacy Specialist, Training Coordinators and Billing Specialists. • Completion of other miscellaneous tasks as needed to help support the Reimbursement team. • Understanding and adherence to local State and Federal healthcare regulatory and compliance rules. • Follow Electromed mission and core values, while striving to achieve company goals

🎯 Requirements

• Associates degree or equivalent healthcare experience • 1+ years of clinic, hospital, or DME experience • Proven customer service skills and superb written and verbal communication skills with patients and team • Work well on a team • Proficient in communication technologies (e-mail, cell and desk phone, etc.) and basic computer skills • Self-starter with positive attitude • Ability to act with empathy and respect to resolve patient concerns • Ability to prioritize and organize • Strong analytical and problem-solving skills • Helpful to have call center experience, prior knowledge with HFCWO, and insurance reimbursement experience • Bilingual (Spanish) strongly preferred

🏖️ Benefits

• 6 weeks off annually • Employee bonus plan • Flexible hybrid/remote work options • Full pay maternity, paternity, parental, short-term disability leaves • Employee driven recognition program • Access to hundreds of training opportunities • Company paid educational assistance • Well-being on demand • Perks at Work • Competitive health and welfare plans -HSA company contribution • 401(k) company match • Great culture and people!