Vice President of Partner Success – Development

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Systems & Methods, Inc. (SMI)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1971

💳 Fintech

🤝 B2B

🏛️ Government

Fintech • B2B • Government

Systems & Methods, Inc. (SMI) is a family-led business dedicated to enhancing the quality of life for families through innovative financial solutions. For over 50 years, SMI has provided critical funds to families by developing custom disbursement systems that cater to the unique needs of state and local agencies across the U. S. By leveraging advanced technology and a relationship-focused approach, SMI excels in delivering precise payment processing and comprehensive financial management services. Their offerings include child support processing, prepaid cards, and online banking solutions designed to ensure security, flexibility, and user-friendly experiences for individuals and families.

📋 Description

• Responsible for strengthening service delivery, partner relationships, operational discipline, and business performance across SMI’s current and future SDU operations. • Serve as a day-to-day leadership extension of the SVPs for assigned SDUs, client meetings, follow-up items, and partner communications. • Track partner commitments and follow up with internal owners until actions are complete. • Monitor service levels, operational metrics, client deliverables, incidents, complaints, and emerging trends across SDUs. • Support review of revenue, labor, expenses, contribution margin, staffing models, overtime, vacancies, and financial variances by SDU. • Partner with Finance and the SVPs on forecasting, budgeting, labor planning, and business case review for staffing or operational changes. • Support contract renewals, procurement activity, expansion opportunities, and partner development work as directed by the SVPs.

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • Significant experience in operations, client delivery, project management, or a related leadership role. • Experience working in a multi-client or contract-based service environment. • Working knowledge of service levels, operational metrics, staffing models, budgeting, forecasting, and financial performance reporting. • Strong written and verbal communication skills • Ability to travel as needed and represent SMI in client-facing settings • Proficient in Microsoft Windows and Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams

🏖️ Benefits

• Optimal atmosphere for career growth and achievement • Competitive compensation and benefits • Family-oriented culture