Director, Collections and Student Loan Repayment

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🔥 11 minutes ago

🏈 Alabama, Arizona, +30 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $70.7k - $113.2k / year

⏰ Full Time

⚪️ Entry-level

📞 Collections

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SNHU Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

📚 Education

🤝 Non-profit

🎯 Recruiter

Education • Non-profit • Recruitment

SNHU Careers is the careers and hiring portal for Southern New Hampshire University, a nonprofit institution focused on transforming learners’ lives. The site promotes the university’s mission-driven culture, inclusive values, employee benefits (including remote work options and paid time off), and a wide range of job categories from academics and teaching to business operations, student support, marketing, and campus roles. It encourages talent community sign-ups and highlights professional development, diversity and equity initiatives, and flexible work arrangements.

📋 Description

• Lead, hire, onboard, and develop collections, financial wellness, and repayment staff, ensuring effective training in systems, compliance, and student-centered service • Set and monitor individual and team performance goals (e.g., recovery rates, call quality, contact volume) while fostering a positive, inclusive, and results-driven culture • Oversee daily collections operations, including account prioritization, payment plans, settlements, escalations, and continuous refinement of strategies to maximize recovery • Leverage systems, tools, and reporting to track portfolio performance, identify trends, and improve efficiency and outcomes • Ensure full compliance with university policies, FERPA, and regulations through SOPs, quality reviews, and collaboration with Compliance and Legal teams • Manage external vendors and collection agencies, including placement strategy, performance monitoring, and transfer of aged accounts • Partner cross-functionally to resolve complex account issues, reduce barriers to payment, and support students, serving as an escalation point for sensitive situations • Analyze data and reporting to identify root causes of delinquency and drive process improvements across billing, outreach, and repayment • Present insights to leadership, lead cross-functional initiatives, represent collections in committees, and support broader SFS priorities • Perform other related duties as assigned by the AVP, SFS.

🎯 Requirements

• 5 years of progressive experience in collections, accounts receivable, or related financial operations • 2 years in a supervisory or management in a metric-driven environment • Bachelor's degree or equivalent experience in lieu of • Experience managing external collection agencies or vendors • Strong communication skills, with the ability to handle escalated issues and sensitive financial conversations professionally and empathetically • Demonstrated negotiation, conflict resolution, and problem-solving skills • Strong analytical skills with the ability to build aging reports, performance metrics, and operational data in collaboration with the Data and Analytics team • Ability to balance institutional financial objectives with student-centered service • Highly organized with the ability to manage multiple priorities and deadlines in a fast-paced environment • Proficiency with student information systems (e.g. Banner), collections/AR platforms, and telephony systems (e.g. Five9) • Demonstrated commitment to confidentiality and compliance with FERPA and applicable regulations.

🏖️ Benefits

• High-quality, low-deductible medical insurance • Low to no-cost dental and vision plans • 5 weeks of paid time off (plus almost a dozen paid holidays) • Employer-funded retirement • Free tuition program • Parental leave • Mental health and wellbeing resources