Senior Customer Success Manager

Job not on LinkedIn

🔥 11 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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SocialCrowd

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

☁️ SaaS

👥 HR Tech

🏢 Enterprise

💰 $2.5M Seed Round - SocialCrowd on 2024-10

SaaS • HR Tech • Enterprise

SocialCrowd is an automated employee contests and incentives platform that tracks employee progress toward goals, sends AI-powered reminders, displays real-time leaderboards, and awards instant rewards. The product supports contests, single/multi-target goals, step-based, anniversary, birthday, ascending/descending range incentives, and connects directly to customer apps or allows data uploads. It offers built-in rewards (gift cards, prizes, instant bank transfer), integrations, a mobile app, developer tools and an API (OneBite API). Targeted use cases include sales contests, productivity incentives, and team performance programs for restaurants, retail, and general business teams. SocialCrowd emphasizes boosting engagement, productivity, recognition and aligning performance with company goals.

📋 Description

• Own and lead the end-to-end onboarding process for new customers, ensuring timely and successful implementation • Collaborate with internal teams (Product, Engineering, Sales) to align on deliverables and client goals • Facilitate onboarding calls, trainings, milestone reviews with customers, and provide ongoing support • Customize implementation plans based on client needs, ensuring high adoption and early success • Serve as the main point of contact for a portfolio of customers throughout their lifecycle • Monitor customer health scores and proactively identify risks and opportunities for deeper engagement • Conduct regular check-ins, business reviews, and performance evaluations • Ensure customer questions, issues, and feedback are addressed quickly and thoroughly • Act as a subject matter expert (SME) on our product, providing guidance and best practices to customers • Gather customer feedback to inform product development and enhancements • Assist with documentation, knowledge base content, and training resources • Educate customers on new features, updates, and roadmap items to increase value realization

🎯 Requirements

• 5+ years experience in Customer Success, Account Management, or Project Management in a SaaS or tech environment • Proven success managing customer onboarding and long-term relationships • Exceptional communication, organization, and problem-solving skills • Strong project management skills and ability to manage multiple client projects simultaneously • Tech-savvy and comfortable learning and demonstrating software tools • Experience with CRM or CSM tools (e.g., Salesforce, HubSpot, Gainsight, etc.) is a plus • Bachelor’s degree or equivalent experience preferred.

🏖️ Benefits

• Competitive salary and stock options. • Flexible work hours and remote work. • Health insurance + Free Vision/Dental • Unlimited PTO • Collaborative and innovative work environment. • Opportunities for career growth and skill development.