Lead Social Media Community Moderator
🔥 18 minutes ago
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📋 Description
• Develop strong, growing, digital communities for active live stream events. • Work as Lead Community Moderator to ensure effective community engagement. • Handle inquiries and interactions with live users during events.
🎯 Requirements
• Previous social media community moderation experience and management of teams required • Consistent, daily support for moderators on shift. • The first line of defense for missed shifts/chat greeting “clock-ins” • Gatekeepers of potential client escalations to Social Care Manager • Owners of daily client workflow • Exceptional organizational and multitasking abilities • Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skills • Strong willingness to learn and think critically; a proactive approach • High energy with the capability to multitask in a dynamic, rapidly growing organization • Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts • Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc. • Proficiency in Microsoft Office Suite and Google Workspace. • Ability to analyze social media metrics • Project management tools, such as Asana, Basecamp or Trello experience is a plus. • Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required. • Youtube LCR, Discord, & Twitch moderation is a plus • Sunday afternoon/evening shift availability (11:30am-7pmCT) • Minimum of Windows 10 and macOS 12.X (Windows Hello or Apple TouchID) • Internet speed requirement of a minimum of 150 mbps
🏖️ Benefits
• Equal Employment Opportunity • Opportunity to work with Fortune 100 and Fortune 500 companies
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