Concierge Receptionist

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🔥 0 minutes ago

🏄 California, Colorado, +13 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $20 - $30 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

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Sollis Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 $15M Series A on 2023-06

Sollis Health, formerly Priority Private Care (PPC), is a group of doctors and health care professionals committed to providing a new tier of medical care. Our 24/7 concierge medical centers handle emergencies, everyday checkups, and everything in between—all in a single location, with no wait, at any time. With the best ER physicians and an exclusive network of specialists, only Sollis Health can provide truly personalized care in a serene environment.

📋 Description

• Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses. • Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly. • Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members. • Book appointments based on the patient’s desired time and location accommodating their requests based on company policy • Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience. • Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing. • Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR. • Maintain a professional, positive, and poised attitude when interacting with members. • Ensure that all policies and procedures are closely followed to provide a high-quality patient experience • Performs related duties as required

🎯 Requirements

• High School degree or higher • 1-3 years of customer service, hospitality, medical office, concierge or related experience. • Excellent administrative background, especially in managing customers on the phone required • Strong database and systems skills required.

🏖️ Benefits

• No PTO