Senior Customer Success Manager

🕒 May 29

🗽 New York – Remote

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💵 $123.8k - $154.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Logo of Sourcegraph

Sourcegraph

51 - 200 employees

Founded 2013

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $150M Series D on 2021-07

Artificial Intelligence • SaaS • Enterprise

Sourcegraph is a company providing code intelligence solutions designed to help developers efficiently navigate and understand complex codebases. It offers tools like code search and context-aware AI to help developers write, fix, and refactor code with ease. Sourcegraph improves productivity by automating tasks such as unit testing and documentation, allowing developers to focus more on development. Its AI coding assistant, Cody, enhances coding efficiency by providing code completions and insights directly within developers' IDEs. Sourcegraph is trusted by large development teams for simplifying codebase management and increasing engineering productivity.

📋 Description

• Manage a book of 15-20 enterprise accounts • Drive adoption and customer health for renewal and expansion • Conduct strategic customer conversations • Lead product trainings and workflow discussions • Build strong relationships with stakeholders

🎯 Requirements

• Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar; the title matters less than the experience) • Prior experience in a technical SaaS environment • Demonstrated comfort presenting to customers or technical audiences • Strong communication, prioritization, and stakeholder management skills

🏖️ Benefits

• Equity • Generous perks & benefits

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