Senior Product Manager – Installer

🕒 May 19

🏢🏡 San Francisco – Hybrid

💵 $145k - $190k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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SPAN

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

Energy • Smart Home

SPAN is a company that revolutionizes the traditional electrical panel by offering a smarter version that provides energy management and control for homes. Their products, such as the SPAN Panel, enable precise monitoring of energy usage at the room and appliance level, and facilitate cost-saving strategies through actionable insights. SPAN's technology supports efficient home battery use, electric vehicle charging, and renewable energy integration, enabling homeowners to extend battery life during power outages and avoid costly utility upgrades. SPAN's solutions are designed for new construction and renovations, preparing homes for future energy needs with intelligent, real-time adjustments and safety features. Their products are compatible with major battery systems like Tesla Powerwall and Enphase, making them a valuable companion in the smart and sustainable home space.

📋 Description

• Immerse yourself and the team in the day-to-day reality of SPAN installers — ride-alongs, job-site shadowing, certification classes, and support call reviews — channeling their need for speed, clarity, and confidence into our installer digital product strategy. • Take ownership of the strategy, roadmap, and execution of the Installer App, in continuous alignment with counterpart product teams, field operations, and overall business goals. • Dive deep into the SPAN hardware and integrations ecosystem (panels, batteries, EV chargers, sensors) and commissioning capabilities to build scalable workflows that handle edge cases — partial backup, retrofit installs, mixed-vendor DERs, intermittent connectivity — seamlessly. • Rapidly develop, iterate, and deliver features that reduce time-on-site, lower escalation rates, and increase first-time-right commissioning, maintaining a balance between production delivery, upcoming workflow design, and new feature discovery with installer partners. • Champion a metrics-driven approach to prioritization, using field telemetry, commissioning success rates, time-per-step, support deflection, and installer NPS to guide decision making. • Maintain proficiency in 80% of our tech stack — native mobile, BLE/Wi-Fi provisioning, APIs, cloud back-end, data models, device firmware, commissioning protocols — and show eagerness to learn the remaining 20%. • Foster an environment that supports complex, non-linear thinking to create unprecedented field tools, being unafraid to experiment with patterns from outside the energy trades — logistics, field service, aviation maintenance, surgical workflows — to raise the bar for installer experience.

🎯 Requirements

• 5+ years of hardware, software, and app product experience with customer facing energy products • 3+ years working in the residential energy domain (home solar, storage systems, EV charging) • Successful track record of shipping 0-to-1 digital products/features with high CSAT • Strong working knowledge of discovery techniques, customer research, design sprints, and rapid prototyping • Strong working knowledge of firmware, cloud based infrastructure, and API’s • Experience owning/driving business model development for 0 to 1 products including opportunity sizing, competitor analysis, feature prioritization, and GTM • Hands-on experience with product analytics tools, feature flagging services and in-app messaging systems

🏖️ Benefits

• Competitive compensation + equity grants at a well-funded, venture-backed company • Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage. Parental leave up to twenty four (24) weeks depending on eligibility • Comfortable, sunny office space located near BART and Caltrain public transit • Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns • Flexible hours, one holiday per month, and flexible time off