Member Success Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

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SPINS

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2021-01

Retail • eCommerce • SaaS

SPINS is a leading provider of data and insights for the retail industry, offering a robust set of services designed to help emerging and enterprise brands navigate growth and innovation. SPINS specializes in providing solutions like brand consulting, point-of-sale data, product intelligence, and consumer panel data, all aimed at empowering brands and retailers to better understand and anticipate trends and consumer preferences. Their comprehensive approach involves product attribute analysis, innovation pipeline guidance, and competitive positioning to ensure brands can effectively meet shopper values and drive marketplace success.

📋 Description

• Responsible for operating as the lead point of contact during member onboarding journeys • Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements • Facilitate timely resolutions to member inquiries, agreed upon training, and overall member fulfillment • Maintain high level of member satisfaction by consistently providing tailored communication in all matters pertinent to the relationship • Work effectively across various internal and external teams by demonstrating clear and concise communication skills • Track the health of members on an ongoing basis to proactively address their needs • Identify opportunities for improvement in the member experience • Build strong member relationships and instill confidence across the organization especially with sponsors and technical contacts

🎯 Requirements

• 1+ years of experience in Member Success, Customer Success, Account Management, or a related relationship‑focused role • Ambition to achieve goals/objectives, discipline, sense of urgency, organization, and perseverance to deliver results. • Ability to gather and make sense of large amounts of information and apply it to make decisions. • Self-starter with a goal-oriented approach • Strong communication, analytical, and strategic thinking capabilities. • Passion for service and excellence • Excellent verbal and written communication skills

🏖️ Benefits

• We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works! • Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched. • Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.