Senior Program Manager, Clinical Product

🕒 March 30

🇺🇸 United States – Remote

💵 $159.1k - $170k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

Healthcare Insurance • Wellness • SaaS

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Drive Spring Health’s clinical product development across the organization with a broad view of clinical efficacy and safety across the entire care journey • Collaborate effectively and efficiently with the Quality, Provider Operations, Speciality Care, Clinical Services, Data Science and Product teams in building improved clinical product capabilities with member and provider experiences. • Project manage cross-functional tasks and deadlines required to successfully meet internal and client timelines; proactively escalate risks to leadership • Monitor and evolve our clinical KPIs and programs with the intention of building end-to-end programs or standing-up initiatives to improve safety and clinical outcomes that drive the best member experience in the most impactful and scalable ways • Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered. • Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk. • Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products. • Facilitate the integration of new clinical programs into our core products for members and providers • Work closely with data science to build reporting capability to track and action key product actions to assess product effectiveness and clinical outcomes • Collaborate with clinical teams across the organization to ensure product builds are aligned with best practices and legal requirements • Support Product in the design and implementation of new technology features needed for key initiatives

🎯 Requirements

• Be a licensed mental health provider with 5+ years of independently licensed with a masters or PhD level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD) • You have 5+ years of cross-functional experience in a high-growth startup and/or healthcare systems • Experience in engaging product teams in building clinical care product • Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders • Data-driven with demonstrated skills in interpreting clinical data to drive decision-making • You are a self-starter who thrives when given autonomy, with proven ability and a desire to build effective internal and external relationships • Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency. • Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives. • You obsess about achieving your goals and are relentless in pursuing them • You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others • Ability to thrive in a fast-paced environment and operate effectively in ambiguity

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.