CRM Program Director

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $160k - $190k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

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S&S Activewear

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🛒 Retail

🛍️ eCommerce

B2B • Retail • eCommerce

S&S Activewear is a leading wholesale distributor of activewear and apparel, offering a wide range of products from over 100 top brands including Hanes, adidas, and Oakley. The company is known for its extensive inventory, speedy delivery, and commitment to customer service, fulfilling millions of orders annually. S&S Activewear provides customizable marketing tools and resources to help businesses effectively promote their products.

📋 Description

• Understand how S&S operates across Sales, Service, Marketing, Pricing (RGM), Technology, and Analytics - with the credibility to influence senior leaders • Connect decisions across workstreams (process, data, technology, change) • Define and continuously reinforce the “North Star” for the CRM program (e.g., customer-centric growth, sales productivity) • Develop and execute plans that support realization of business benefits, user adoption, and continued enhancement of CRM capabilities • Serve as program lead for Steering Committee activities, preparing recommendations, status updates, business cases, and escalation materials for executive review • Drive alignment, reinforce adoption expectations, remove resistance across the organization and work with external partners, Internal Communications, and Commercial L&D to deliver all CRM related communications, training, and other change management related activities • Optimize decisioning for overall company value vs. functional optimization

🎯 Requirements

• Bachelor’s degree in IT, Business, Analytics, or a related field; MBA or advanced degree preferred • 7+ years of experience in sales, commercial strategy, sales operations or Project Management • Strong understanding of sales processes, customer engagement, and commercial execution • Strong experience with SalesForce CRM system across Sales, Marketing, Service and Data Clouds • Experience implementing AI as part of a CRM system and commercial transformation • Excellent communication, facilitation, and interpersonal skills • Willingness to travel for field visits, training sessions, and industry events • Must be able to read reports and use a computer.

🏖️ Benefits

• Vacation, Personal, and Sick time • Medical, Dental, Vision, Life Insurance, and Disability coverage • Flexible Spending Accounts • 401(k) plan • Discounts on brand‑name apparel • Fun employee events • Meaningful opportunities for growth and advancement