Stafford Communications Group
51 - 200 employees
Founded 1995
⚕️ Healthcare Insurance
💄 Beauty
Healthcare Insurance • Beauty • Food
Stafford Communications is a division of Premier BPO that specializes in providing comprehensive call center outsourcing services, consulting, and compliance for regulated industries. With nearly 25 years of experience, the company serves a diverse range of sectors, including healthcare, pharmaceuticals, beauty, and food products. Stafford Communications focuses on optimizing customer service initiatives and ensuring they are aligned with marketing programs. The company offers state-of-the-art technology and expert teams to improve customer experiences and streamline call center processes globally from its offices in the USA and Canada.
ADA Customer Agent – Contact Center
Job not on LinkedIn
🕒 May 19
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🦅 H1B Visa Sponsor
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Stafford Communications Group
51 - 200 employees
Founded 1995
⚕️ Healthcare Insurance
💄 Beauty
Healthcare Insurance • Beauty • Food
Stafford Communications is a division of Premier BPO that specializes in providing comprehensive call center outsourcing services, consulting, and compliance for regulated industries. With nearly 25 years of experience, the company serves a diverse range of sectors, including healthcare, pharmaceuticals, beauty, and food products. Stafford Communications focuses on optimizing customer service initiatives and ensuring they are aligned with marketing programs. The company offers state-of-the-art technology and expert teams to improve customer experiences and streamline call center processes globally from its offices in the USA and Canada.
📋 Description
• Respond to customer inquiries related to accessibility and disability accommodations • Coordinate services such as interpreters (ASL or language access) • Assist customers experiencing accessibility barriers with products, services, websites, or facilities • Educate customers on available accessibility options and services
🎯 Requirements
• Customer service or call center experience • Strong communication and active listening skills • Basic knowledge of ADA principles or willingness to learn • Familiarity with CRM systems (e.g., Salesforce, Zendesk, ServiceNow)
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off
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