Revenue Cycle Optimization Program Manager

🔥 3 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $74 - $99 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

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Stanford Health Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1885

🏥 Healthcare

⚕️ Healthcare Insurance

📚 Education

Healthcare • Healthcare Insurance • Education

Stanford Health Care is a major academic medical center affiliated with Stanford Medicine. It provides world-renowned patient care, emphasizes innovation and research, and offers a wide range of clinical services and career opportunities across nursing, advanced practice, allied health, laboratory, technology, administration, and other areas. The organization promotes values such as C-I-CARE (respect, courtesy, personal connection), sustainability, dedication, and community collaboration across physicians, researchers, professors, and students to advance health, healing, and knowledge globally.

📋 Description

• Directs individuals and/or teams that lead performance improvement through lean methodology and tools for the mid-revenue cycle. • Develops and Manages improvement activities through engagement of teams, subject-matter experts, and stakeholders. • Provides leadership for large strategic initiatives, cross functional workflow issues or complex rapid improvement events for value stream analysis, standard work, improved flow, pull, waste reduction, error proofing, workplace organization, and other objectives. Identifies best counter-measures and solutions needed to address root causes. • Provides leadership to project training teams and provides mentoring support in root cause analysis, discovery workshops, and data interpretation. • Provides, leadership, subject-matter expertise, and delivery of continuous improvement practices to Revenue Cycle Leadership and staff within the organization. • Effectively creates a culture of accountability, communication, problem-solving, and resource/data effective decision-making, while keeping aligned with revenue cycle best practices. • Ensures appropriate project management, and data analytics is utilized. • Establishes baseline data for project improvement, as well as implement measures for monitoring and continues improvement. Captures ROI for all improvement initiatives. • Manages and facilitates process improvement teams and directs timely completion of multiple projects, Kaizen events, and consultative activity that support strategic goals for Revenue Cycle. • Serves as a Revenue Cycle methodology & systems expert and applies multiple performance improvement methodologies and tools to complex and cross functional solutions for resolution. • Monitors organizational KPI’s, performs operational data analysis and interprets revenue cycle initiatives to align improvement efforts with the strategic goals of the organization and department. • Promotes a culture of performance excellence, quality, high-reliability, and staff engagement. • Presents information to diverse audiences with clarity and impact. Adjusts approach to match the audience and situation. • Possesses expert leadership skills and maturity in managing difficult situations and conducting crucial conversations. • Develops executive level presentations and statuses for senior revenue cycle leadership. • Delivers presentations on Revenue Cycle programs and initiatives to a variety of audience levels • Delivers ongoing status of past and present project initiatives and impacts including realized project benefits • Participates in team intake process of project requests submitted by revenue cycle leadership for approval, benefits and prioritization. Provides feedback to Revenue Cycle leaders on project acceptance/rejection as well as recommendations for advancement as applicable. • Drives meaningful and impactful change to key KPIs. • Performs other related duties as needed or assigned.

🎯 Requirements

• Bachelor’s degree in Business Administration, Public Administration, or a work-related discipline. • Five (5) years of progressively responsible and directly related mid-revenue cycle work experience. • EPIC experience required (certification preferred). • Knowledge of health care industry trends related to the patient experience • Knowledge of Revenue Cycle industry trends and best practices • Knowledge of the patient, family, and caregiver path through the health system and how to identify key pain points stemming from revenue cycle workflow • Knowledge (proficient) of the Epic system as well as operational aspect • Knowledge and experience in facilitating multi-disciplinary teams to determine solutions to recurring challenges • Ability to maintain confidentiality of sensitive verbal and written information • Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions • Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization • Ability to communicate effectively and act as a thought leader at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, change management, consulting and advising, as well as prepare clear, comprehensive written and oral reports and materials • Ability to prioritize and drive to results with a high emphasis on quality & integrity • Ability to work autonomously, as part of a team as well as motivate, influence and direct the work of others • Solid proficiency and skill with process improvement and root cause analysis • Ability to collaborate and build consensus with stakeholders • Highly self-motivated, directed, and change-oriented skills • Demonstrated strong customer orientation skills • Demonstrated Quantitative analytical skills • Ability to engage actively in complex discussions, often on challenging and/or controversial subjects • Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness • Ability to manage/resolve disputes appropriately • Strong project management skills • Experience and skilled in leadership/management • Demonstrated knowledge and understanding of Lean, project management, and/or Six Sigma principles and their applications.

🏖️ Benefits

• C-I-CARE standards • Commitment to providing an exceptional patient and family experience.