Senior Manager, IT Infrastructure & Operations

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

eCommerce • Retail • B2B

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• This role works with a wide range of technologies and vendors, with a primary focus on supporting Staples warehouse and annex facilities across the Eastern U.S. • Responsibilities include managing a team of 16 remote associates across the region and supporting up to 60 remote locations. • Responsibilities include resource management, planning and facilitation, technical leadership, end-of-life strategy and technology refresh execution, and management of infrastructure design and development. • Provide world class customer support to the Staples enterprise. • Ensure the team creates and maintains clear, accurate documentation for the IT Project Management Office and remote facilities. • Participate in the manager on-call support rotation, maintain a 15-minute callback time for all paged issues, and provide after-hours support and system recovery as needed. • Follow the published Change Management policy and ensure each change request is well documented, change-specific, and properly approved. • Collaborate across business units and IT/IS functions, including Platform Engineering, Communications Engineering, Security, the Project Management Office (PMO), Sales, Distribution, Fulfillment, and Transportation Operations. • Maintain strong working relationships with vendors and contractors, with experience supporting administrative and budget processes.

🎯 Requirements

• Minimum of 10 years of management experience working in the information systems field. • Proven track record at successfully applying generally accepted best practices for network systems engineering. • Demonstrated ability to reduce production outages and meet customer expectations for service availability. • Enthusiastic, outgoing team player who wants a career in IT. Aptitude to quickly learn Staples business systems and practices. • Passionate about providing world class technical and customer support. • Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. • BS or BA degree in computer science, business administration or related field or equivalent experience.

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center. • Flexible PTO (22 days) plus Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs • more perks and benefits