Operations Associate

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Stash

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Stash is a digital financial services company that offers investment and banking solutions to U. S. consumers. It provides a wide range of investment options, including stocks and ETFs, and allows users to open various types of accounts such as individual brokerage, retirement, and custodial accounts. Stash also offers a mobile banking service with the Stock-Back® Card, which rewards users with stock based on their purchases. The platform aims to make investing accessible by tailoring investments to user interests and promoting long-term financial growth. Stash emphasizes educational support with platforms like Stash101 for financial literacy, and ensures a secure environment for transactions and investments through partnerships with Apex Clearing Corporation.

📋 Description

• Primarily investigate disputes for card and ACH, according to Reg E, MasterCard and debit network rules. • Resolve disputes according to all applicable rules and within regulatory timeframes. • Manage the end-to-end chargeback lifecycle, leveraging deep knowledge of Mastercard network rules to minimize financial loss. • Review and decision of all remote deposit capture checks, returns and adjustments according to procedure. • Investigate and analyze suspicious account activity, high risk transactional patterns and customer demographics to identify and mitigate fraudulent activity. • Synthesize complex data to deliver well-reasoned fraud and dispute determinations, documenting findings in clear, concise, and well written investigative summaries. • Contribute to a team environment focused on collaboration, continuous improvement and effective risk management. • Use new technology including AI for ways to improve processes and ensure accurate decisions.

🎯 Requirements

• A proactive team player who actively contributes to a culture of risk management, knowledge sharing, and process improvement. • 3-5 years’ experience in mobile deposit capture processing, debit card and ACH dispute investigations and resolutions. • Expertise with consumer payment rules and regulations, including Reg E, Nacha, card and network rules. • Proven experience resolving transaction disputes and conducting Chargeback lifecycle management according to Reg E, MasterCard and debit network rules. • A track record of meeting strict regulatory deadlines and network timeframes without sacrificing quality or accuracy. • Strong understanding of risk and controls, paired with the ability to analyze complex transaction histories, behavioral patterns, and customer demographics to detect anomalous or fraudulent activity. • The ability to look at incomplete or conflicting information and synthesize it into clear, logical, and accurate determinations. Experience with AI tools recommended. • Detail-oriented and highly organized with excellent grammar, capable of writing objective, audit-ready investigative summaries while effectively prioritizing tasks in a fast-paced environment.

🏖️ Benefits

• Comprehensive total rewards package, comprising compensation (salary and equity) and health care benefits • Complimentary subscription to Stash+ account • Flexible work policy – We offer a flexible work environment that blends working from home with in-person collaboration at our NYC office to support productivity and team culture. • Flexible PTO • Work-from-home equipment stipends; home internet subsidy • Paid Parental Leave (offerings for birth giving and non-birth giving parents) Primary & Secondary • Enhanced health and wellness benefits through One Medical and Maven Health