Health Care Customer Service Representative

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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State Collection Service, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1949

💸 Finance

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Finance • Healthcare Insurance • Artificial Intelligence

State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.

📋 Description

• Handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

🎯 Requirements

• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organization skills. The ability to work on multiple tasks simultaneously • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires • Ability to work successfully and cooperatively within a team-based environment • Bilingual candidates will provide additional support for bilingual calls

🏖️ Benefits

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance • 401K w/employer match • HSA/Flexible spending accounts • Paid time off starting at 90 days and annual profit sharing • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided