Reclamations Analyst – Contract

🕒 2 days ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $15 - $24 / hour

⏳ Contract/Temporary

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

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Stride, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

📋 Description

• Process all hardware reclamation label requests using the Customer Relationship Management (CRM) system and direct emails • Process assigned service requests using the CRM for status updates, fulfillment requests and tracking information • Provide daily reclamation and cancellation files to vendor; updates master files • Work with schools and teachers directly to reclaim computers • Process live inbound calls from auto dialer batch • Make live outbound calls to recover hardware • Handle vendor canceled recoveries • Manage reclamation email inbox for all types of requests and escalations from schools, teachers, and families

🎯 Requirements

• High School diploma AND One (1) year of experience in operations, administration or other relevant work OR Equivalent combination of education and experience • Ability to communicate with customers effectively through various communication channels • Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency • Strong verbal and written communication skills • Strong problem solving and analytical skills with a solutions-oriented approach • Ability to work independently and within a team-oriented environment • Ability to prioritize effectively and manage competing priorities to deliver and drive results • Ability to clear the required background check

🏖️ Benefits

• Health benefits • Retirement contributions • Paid time off