Customer Support Agent

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $30M Series B - Sumsub on 2022-12

Compliance • SaaS • B2B

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support. • Problem Solving: Analyzing customer issues and providing solutions or answers to their questions. • Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions. • Continuous Learning: Staying updated on product or service changes, updates, and industry trends. • Feedback and Improvement: Providing feedback to management regarding common customer issues. • Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists when dealing with complex or escalated issues.

🎯 Requirements

• Fluent in English. • At least 6 months of experience in Customer Support in B2B/B2C. • Knowledge of Zendesk, LiveChat, Slack. • Ability to work during weekends (still only 5 business days a week). • Excellent communication skills, multitasking, empathy, adaptability, time management, positive attitude.

🏖️ Benefits

• Remote-first, trust-based culture. • True flexibility. • Extra time off. • Work that matters. • Fair and transparent pay. • Growth built in. • Team offsites. • Getting you set up. • Friendly by design.