Dialer Administrator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sunbit

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

💸 Finance

🛒 Retail

Fintech • Finance • Retail

Sunbit is a technology company that provides a 'pay-over-time' financing solution to help individuals manage the cost of essential services such as auto repair, dental care, eye care, veterinary care, and general healthcare. The company partners with merchants and offers a next-generation credit card solution that enhances the shopping experience without additional fees. Sunbit focuses on making financing accessible and fair, with high approval rates and transparent terms, allowing customers to spread the cost of their purchases over time without late fees or hidden charges. Additionally, Sunbit collaborates with retailers to launch co-branded credit cards that integrate with existing loyalty programs, aiming to boost customer shopping frequency and order value.

📋 Description

• Execute and spot-check the delivery of four daily files; identify anomalies compared to historical data and trigger system ingestions once resolved. • Monitor "Kill Lists" and half-hourly data deliveries; communicate directly with Data Services to resolve delays. • Create and edit campaigns as directed by the Strategy Team to ensure account segmentation is accurate. • Handle agent onboarding, skilling, password resets, and basic troubleshooting. • Monitor agent thresholds (Excessive ACW, Long Breaks) and report exceptions to Team Leaders via Slack in real-time. • Conduct thorough research into JIRA tickets regarding call logs, audio requests, and ad-hoc account research (e.g., "Why was this account not attempted?"). • Maintain the Strategy Tracker, Start/Stop Tracker, and deliver End-of-Day reports to all relevant business units.

🎯 Requirements

• 2–4 years of experience in a call center environment, preferably in dialer administration, WFM, or collections. • Proficiency with JIRA, Slack, and dialer platforms (e.g., Five9, Genesis, or Noble). • High level of accuracy in data entry and a "detective" mindset for researching account-level discrepancies.

🏖️ Benefits

• Competitive pay and stock options • Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) • Newly added HSA and Pet Insurance • 401(k) with company match • Cell Phone Stipend • Team-based strategic planning and ownership of deliverables