Quality Analyst – Healthcare, Seasonal

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2018-08

B2B • SaaS • Finance

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Audit calls/interactions/transactions for aligned teammates • Coach teammates for performance improvement (campaign specific) • Report performance for an aligned span on a daily/weekly/monthly basis • Provide inputs and basis audits for briefings and trainings which need identification • Partner with team leaders (TL) in leading team meetings for metrics improvement • Participate in strategic projects for the campaign/line of business (LOB) • Identify and escalate any potential quality issues per defined process • Isolate and report defects • Verify defect fixes • Suggest process/system improvements based on common customer concerns • Accomplish other responsibilities assigned by management • Drive quality initiatives, contests, and campaigns for the assigned span • Be updated on knowledge, and serve as an SME for the campaign/LOB

🎯 Requirements

• A graduate of any course is preferred • Minimum 1 year work experience as a quality analyst • Basic skills in Excel or Google Sheets • Problem-solving skills • Familiarity with applying basic quality tools, such as cause and effect, histogram, correlation, etc. • Experience working in the Healthcare Fields/Branches • Able to work from home (Stable internet / Private workspace)

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Total Rewards department • Wellness programs • HR and Diversity support • Opportunities for internal mobility and professional growth