TaxAct
51 - 200 employees
đź’¸ Finance
đź’ł Fintech
🛍️ eCommerce
Finance • Fintech • eCommerce
TaxAct is an online tax preparation service that provides users with the tools and resources to file their taxes easily and accurately. With options for free and paid tax filing products, TaxAct caters to a diverse range of tax situations, including personal, business, freelance, and investment income. The platform also offers expert assistance from credentialed tax professionals to ensure users maximize their refunds and navigate complex tax scenarios with confidence.
Product Support
Job not on LinkedIn
đź•’ 6 days ago
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🚫👨‍🎓 No degree required
🦅 H1B Visa Sponsor
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TaxAct
51 - 200 employees
đź’¸ Finance
đź’ł Fintech
🛍️ eCommerce
Finance • Fintech • eCommerce
TaxAct is an online tax preparation service that provides users with the tools and resources to file their taxes easily and accurately. With options for free and paid tax filing products, TaxAct caters to a diverse range of tax situations, including personal, business, freelance, and investment income. The platform also offers expert assistance from credentialed tax professionals to ensure users maximize their refunds and navigate complex tax scenarios with confidence.
đź“‹ Description
• Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 DIY products • Provide professional and friendly support to our customers who are working on their tax returns with product/software inquiries • Troubleshoot and apply defined practices, procedures, and company policies to troubleshoot and resolve account and product support customer inquiries • Provide timely phone and chat support to TaxAct DIY customers • Ability to manage and respond to up to three (3) customer chat interactions concurrently • Communicate trending issues to management • Recommend updates and/or new help topics and send them to supervisor • Promote teamwork and foster collaboration • Convey a professional and positive image internally and externally • Effectively use provided resources to troubleshoot and resolve customer inquiries in a timely manner • May be cross-trained on other product lines in order to support other queues • Additional job duties as needed.
🎯 Requirements
• At least 1 year of experience in a customer service role • Experience providing software support in a call center environment is a plus • Excellent written and verbal communication skills • Attention to detail • Ability to multitask • Critical thinking and strong problem-solving skills • Skilled in utilizing internal tools and support materials for efficient resolution • Excellent time management skills • Demonstrates professionalism and helps maintain a positive and productive work atmosphere • Typing skills – 25+ WPM required. • Must have (or be willing to obtain) a private, dedicated hardwired internet connection.
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities
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