Senior Certification Program Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $88.5k - $147.5k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Tekion Corp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤖 Artificial Intelligence

💰 $250M Series D on 2021-10

Automotive • SaaS • Artificial Intelligence

Tekion Corp. is a technology company that focuses on revolutionizing the automotive retail industry through its advanced cloud-based platform. It seamlessly connects the entire automotive ecosystem, providing solutions for dealerships, manufacturers, and enterprises with a focus on consumer experience and operational efficiency. By leveraging AI-driven technology, Tekion offers personalized, end-to-end digital retail solutions that optimize customer interactions through machine learning. Tekion's platform includes features like CRM, advanced analytics, eSign, online payment, delivery technology, and personalized selling tools. It also prioritizes security and compliance, adhering to strict standards such as ISO 27001 and SOC2 Type II. Tekion enables automotive businesses to streamline operations, increase customer loyalty, and maximize profitability while providing superior service across all channels.

📋 Description

• The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products. • Lead cut score and psychometric processes including Angoff method facilitation and SME panel coordination • Maintain and evolve certification content as products change, coordinating with product and cross-functional teams when releases require updates • Develop certification program policies, candidate communications, and operational procedures • Own certification reporting across SkillJar and Caveon, ensuring program health data reaches the right stakeholder audience • Create and maintain comprehensive SOPs and documentation for all certification processes, enabling independent execution by others • Troubleshoot platform issues independently before escalating • Track and report on certification program health, exam results and pass rates, and various evolving dashboards • Help establish reporting standards and data hygiene practices as the program scales • Use data to identify content gaps, at-risk learner populations, and program improvement opportunities • Identify certification gaps through ongoing engagement with partner, implementation, and product teams, and dealer feedback channels • Translate product releases into certification content updates, exam revisions, or net-new credential development, coordinating with Product Management and Product Marketing as needed • Build and formalize a certification needs assessment process — including intake cadence, stakeholder alignment, and prioritization frameworks • Prioritize certification development based on implementation impact, partner readiness, and organizational objectives • Deliver formal training sessions to internal teams on platforms, processes, and tools • Provide coaching support to team members to ensure consistency of learner skills and knowledge • Adapt training delivery to audience needs and skill levels

🎯 Requirements

• 5+ years of experience developing and managing certification exams and programs • Hands-on experience with LMS platforms and certification development and delivery platforms; SkillJar, Caveon and Scorpion proficiency a plus • Proficiency with Microsoft Office suite, particularly Excel for data management and reporting workflows • Familiarity with AI productivity tools, prompt engineering, or AI-assisted content development workflows • Strong written communication and documentation skills • Experience coordinating with SMEs and stakeholders across multiple departments.

🏖️ Benefits

• Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental and vision coverage • Great benefits including unlimited PTO, parental leave and free snacks and beverages • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper • Work on the latest and coolest technologies – everything is home-grown and built ground-up • A dynamic work environment with a strong sense of community and collaboration • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy • Exciting opportunities for career growth and development