Practice Coordinator, Mental Health

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

B2B • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting • Schedules/Reschedule Physician clinics as needed • Aids in referral management and billing processes • Act as a resource for clinicians and Care Team staff • Obtains referrals as instructed by providers; completes prior authorizations as needed • Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned • Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns • Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start date • Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care • Provides ongoing feedback to manager regarding training needs, physician performance and process improvement • Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items • Participates in performance improvement projects and may perform other similar and related duties as required • Comply with company policies and procedures.

🎯 Requirements

• High School Diploma required, Bachelor's degree preferred • 2-4 years' experience in related industry • 2-4 years of healthcare experience required, or direct experience working in a healthcare environment, preferably in mental health department • Position relies heavily upon communication; must have excellent oral and written communication skills to succeed • Customer service oriented • Previous experience directly supporting physicians

🏖️ Benefits

• Eligible for a performance bonus and benefits • During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period • In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually