Product Support Expert

🕒 2 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

B2B • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Lead end-to-end installation and configuration of patient care devices across hospital systems • Serve as the primary onsite and remote technical lead during implementations • Execute deployment plans in partnership with Project Management and escalate risks or variances as needed • Ensure all systems are fully functional, tested, and optimized prior to project closure • Troubleshoot hardware, software, and network issues (including routers, firewalls, and wireless connectivity) • Perform onsite and remote connectivity optimization within clinical environments • Conduct repairs and component-level hardware replacements as needed • Provide emergency support and rapid issue resolution when required • Build strong relationships with hospital administrators, program managers, and clinical staff • Deliver device training and basic troubleshooting guidance to physicians and site personnel • Support and participate in product demonstrations for prospective customers and stakeholders • Ensure a high-quality clinical session experience and proactively address issues • Partner with logistics, technical support, and project management teams to ensure timely delivery and installation • Manage multiple concurrent implementations across a defined territory and occasionally nationwide

🎯 Requirements

• Bachelor’s degree with 3+ years of relevant experience, or Associate’s degree with 4+ years of experience, or High School Diploma/GED with 6+ years of equivalent professional experience • Minimum of 3 years of hands-on experience supporting computer hardware, including component-level repair/replacement and operating system imaging • Strong working knowledge of networking and wireless technologies (e.g., TCP/IP, Wi-Fi standards, routers, firewalls) • At least 1 year of experience in technical installation, deployment, or field support environments • Excellent communication and presentation skills, with the ability to effectively engage both technical and non-technical stakeholders • Willingness and ability to travel up to 75% to the Dallas and Houston, TX area

🏖️ Benefits

• Performance bonus • RSU’s • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually