Product Support Expert

🔥 0 minutes ago

⚜️ Louisiana, New Mexico, +2 more states – Remote

⚜️ Louisiana – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

B2B • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Lead end-to-end installation and configuration of patient care devices across hospital systems • Serve as the primary onsite and remote technical lead during implementations • Execute deployment plans in partnership with Project Management • Troubleshoot hardware, software, and network issues • Build strong relationships with hospital administrators, program managers, and clinical staff • Manage multiple concurrent implementations across a defined territory

🎯 Requirements

• Bachelor’s degree with 3+ years of relevant experience, or Associate’s degree with 4+ years of experience, or High School Diploma/GED with 6+ years of equivalent professional experience • Minimum of 3 years of hands-on experience supporting computer hardware, including component-level repair/replacement and operating system imaging • Strong working knowledge of networking and wireless technologies (e.g., TCP/IP, Wi-Fi standards, routers, firewalls) • At least 1 year of experience in technical installation, deployment, or field support environments • Willingness and ability to travel up to 75% to the Dallas and Houston, TX area

🏖️ Benefits

• performance bonus • RSUs • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually