
51 - 200 employees
Founded 2001
🔒 Cybersecurity
📡 Telecommunications
🏢 Enterprise
Cybersecurity • Telecommunications • Enterprise
Telarus is a business-focused managed network, security and private cloud provider that delivers managed networks, managed security (firewalls, content filtering, reporting), internet access, business voice and private/public/hybrid cloud solutions. The company provides solutions development, project management and 24×7 technical support aimed at improving operational efficiency and mitigating risk for retail and enterprise customers across Australia. Telarus emphasizes uptime, responsiveness and customer-centric service.
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51 - 200 employees
Founded 2001
🔒 Cybersecurity
📡 Telecommunications
🏢 Enterprise
Cybersecurity • Telecommunications • Enterprise
Telarus is a business-focused managed network, security and private cloud provider that delivers managed networks, managed security (firewalls, content filtering, reporting), internet access, business voice and private/public/hybrid cloud solutions. The company provides solutions development, project management and 24×7 technical support aimed at improving operational efficiency and mitigating risk for retail and enterprise customers across Australia. Telarus emphasizes uptime, responsiveness and customer-centric service.
• Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations • Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards • Processing deal registrations • Segmentation and serviceability checks • Contract creation • Ensure accuracy of signed contract/documents, order gathering forms and LOAs • Research where answers and solutions are unclear or unknown • Provide resolution on first-level pricing escalations • Salesforce opportunity, quote, and order management • Strive for a 2-hour quote pick-up within Salesforce • Strive for a 2-hour email response time • Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes • Monitor and respond to questions through company chat groups and email • Build relationships with advisors, internal departments and suppliers • Team coverage • Attend regular supplier meetings and trainings • Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors
• Bachelor’s degree preferred • Telecom experience 6 months+ preferred • Adaptable to constant change • Customer service background • Advanced organizational skills • Microsoft Office 365 predominantly with Outlook and Excel • Intermediate computer knowledge • Intermediate comprehension of telecom/technology carrier’s product offerings • Exceptional written and verbal skills with engaging phone presence
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