Director, Customer Advocacy

🕒 May 5

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Tempo Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

Tempo Software is a company that offers project and portfolio management solutions, particularly focused on integration with Jira. Their products include timesheets, capacity planners, strategic roadmaps, and custom charts, providing tools to increase productivity and enhance workflow transparency across teams and organizations. Tempo Software aims to unify teams, streamline processes, and optimize resource allocation, while offering features like real-time progress tracking and risk mitigation. Trusted by over 30,000 global companies, Tempo Software provides a flexible platform for strategic alignment and execution across enterprise-level projects.

📋 Description

• Design and launch Tempo’s customer advocacy program: how it’s structured, how advocates are recruited and recognized, and how we measure whether it’s working • Own the tech stack decisions that make this program run. • Set goals, measure results, and report progress to leadership regularly. • Work with Customer Success to identify customers who are seeing real value from Tempo and are open to sharing their experiences. • Build real relationships with those customers. • Develop a mix of advocates across industries, company sizes, and use cases so Sales always has a relevant, well-matched reference to share. • Work with customers to produce case studies, video stories, and written testimonials that show what Tempo actually delivers for real teams. • Grow the volume and quality of Tempo’s reviews on sites like G2 and TrustRadius. • Find and prepare customer speakers for webinars, events, and other marketing programs. • Make sure Sales has what they need for active deals, with the right advocate matched to the right opportunity automatically. • Partner with Content, Demand Generation, Product Marketing, and Sales Enablement so customer stories are used across the business. • Bring the customer perspective into conversations across the organization. • Build a community space where Tempo advocates can connect with each other and with us over time.

🎯 Requirements

• 5+ years of experience in customer marketing, advocacy, or customer success at a B2B SaaS company • You’ve built a customer advocacy program before. • Experience owning tech stack decisions for an advocacy or customer marketing program. • Genuine curiosity about AI and how it applies to this work. • A track record of creating customer content and reference programs that Sales teams actually use • You know how to build trust with customers and make them feel like partners, not a resource to tap. • Strong project management skills; you can manage a lot of moving pieces without things slipping through the cracks. • Comfortable with tools like Salesforce, Gainsight, and peer review platforms (G2, TrustRadius). • A clear communicator, whether you’re writing a case study, talking to a customer, or presenting to leadership. • You can connect what you’re doing to business outcomes, not just activity metrics.

🏖️ Benefits

• Remote First work environment • Unlimited vacation in most of our locations!! • Great benefits including health, dental, vision and savings plan. • Perks such as training reimbursement, WFH reimbursement, and more. • Diverse and dynamic teams with challenging and exciting work. • An opportunity to have a real impact on our business. • A great range of social activities (both in person and virtual). • Optional in person meet-ups and the ability to travel to our international offices • Employee referral program • And so much more!