Enterprise Account Manager – Hospitality, Food and Beverage

🕒 2 days ago

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The Access Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.

📋 Description

• Own a portfolio of enterprise customers, acting as their main point of contact and taking responsibility for retention, renewals, and growth. • Build strong relationships with people at all levels, from day-to-day users through to senior leaders, and lead regular business reviews that show value and return on investment. • Work closely with teams across Access, including Customer Success, Solutions Engineering, and Product, to make sure customers get what they need and issues are resolved quickly. • Spot opportunities to grow existing accounts and manage contract renewals, including pricing discussions and working with legal and procurement teams.

🎯 Requirements

• 5+ years of enterprise account management, customer success, or relationship-based sales experience • Proven track record of retaining and growing a large enterprise book of business ($5M+ ARR) • Experience managing complex, multi-stakeholder accounts within Fortune 1000 or large enterprise organizations • Strong commercial acumen with the ability to identify expansion opportunities and lead renewal negotiations • Familiarity with account management or success methodologies (QBR frameworks, MEDDPICC for expansion, success planning, etc.) • Excellent communication, executive presence, and the ability to build trust at all organizational levels • Proficiency with Salesforce CRM and tools such as Claude, Clari, or LinkedIn Sales Navigator • Bachelor's degree or equivalent professional experience; MBA a plus

🏖️ Benefits

• 22 days paid time off • 11 company paid holidays • Medical, dental & vision insurance • 5% 401(k) company match • A range of other benefits that you can choose from.