Director, Trust, Safety, Policy Compliance

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The Trevor Project

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

The Trevor Project is the leading suicide prevention and crisis intervention nonprofit organization for LGBTQ+ young people, providing counseling support 24/7. They offer a range of services including crisis support, advocacy, research, peer support, and public education to promote the well-being of young LGBTQ+ individuals. The organization conducts research to inform policymakers, supports an international community through TrevorSpace, and educates allies and educators about the needs of LGBTQ+ youth. The Trevor Project engages with the community through partnerships, volunteer opportunities, and fundraising initiatives, aiming to create a supportive environment for LGBTQ+ young people everywhere.

📋 Description

• Serve as the premier Trust & Safety (T&S) operational architect for TrevorSpace • Taking ownership of daily platform execution, policy implementation and quality assurance • Manage the end-to-end incident response lifecycle • Ensure zero operational threads are dropped • Establish world-class enforcement standards that safeguard vulnerable online communities • Design, scale, and govern the platform's digital safety infrastructure • Act as a vital strategic partner overseeing global digital compliance, vendor ecosystems, and frontline operational health

🎯 Requirements

• 10-15 years in Trust & Safety, operations management, or community moderation platforms • Deep understanding of global platform compliance, digital safety standards, and robust SOP development. • Understanding shifts in public policy and internet regulation as it applies to the LGBTQ+ community • Proven track record of managing managers, overseeing complex team structures, and leading large-scale, 24/7/365 operations. • Highly autonomous self-starter who naturally operates one step ahead, anticipates cross-functional upstream/downstream impacts, and thrives with minimal management oversight. • Deep, nuanced understanding of the unique socio-technological safety challenges, digital vulnerabilities, and online behavioral patterns associated with LGBTQ+ youth globally. • Experience in change management, including guiding teams through policy shifts, platform feature updates, and organizational growth with exceptional clarity and composure • Demonstrated experience in high-level operational advisory capacity • Exceptional speed in delivering reports and presentations • Experience leading, developing, coaching, and managing the performance of direct reports • Proficiency in spoken and written English.

🏖️ Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs • Mental health resources, with access to virtual care and a variety of in and out of network options for support • 403(b) retirement plan with a 3% employer match, vesting over three years • Generous paid time off and company holidays to rest and recharge • Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources • Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement