Billing Client Care Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

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Medical Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

⚕️ Healthcare Insurance

🎯 Recruiter

🤝 B2B

💰 Venture Round on 2015-01

Healthcare Insurance • Recruitment • B2B

Medical Solutions is a leading provider of workforce solutions in the healthcare industry, dedicated to bringing care and support to both job seekers and clients. With a focus on creating a fulfilling work environment, they prioritize employee wellbeing, diversity, inclusivity, and flexibility. Their culture emphasizes personalized growth and community engagement, making them a standout organization in healthcare staffing.

📋 Description

• Responsible for resolving client inquiries and concerns specific to the Billing process. • Will provide high touch service through personalized, hands-on approach to client support that prioritizes direct human interaction, solution focused and building strong relationships with our clients. • Maintain knowledge of billing processes and stay current with any changes or updates to process. • Monitor and respond to email inquiries received via billing email inbox, dedicated billing phone line. • Responsible for ensuring all inquiries that come to billing are appropriately prioritized and responded to according to department guidelines. • Create and maintain streamlined communication practices, so that clients are getting consistent information. • Maintain responsibility for all inquiries while consulting with billing team members and own all follow-up and resolution. • Monitor all inquiries to ensure you escalate timely to leadership and ensure status and progress is relayed to the client if unable to resolve immediately. • Monitor trends and report to Team Lead so that we can focus on the root cause to prevent future issues. • Collect and provide feedback and bring forward process improvements that are focused on client experience. • Will provide back up support to the billing specialist as needed to ensure billing is completed timely.

🎯 Requirements

• High school diploma or GED required • Expertise in Billing, with at least 1 year of experience as a Billing specialist • Lifelong learner with strong curiosity to trouble shoot issues and identify root cause and advise next steps to a solution • Ability to remain calm and professional in high stress/conflict situations • Excellent communication skills that are focused on improving the Client experience • Ability to prioritize and manage multiple tasks • Excellent problem solving and analytical skills • MS Office experience, including skills in Microsoft Outlook, Word, and Excel • Ability to work overtime and flex schedule to accommodate coverage when needed

🏖️ Benefits

• Insurance • Clinician Discount Program • Private Housing • 24 Hour Customer Care • Voluntary Benefits