Senior Provider Relations Analyst, Americas

🔥 0 minutes ago

🏈 Alabama, Alaska, +16 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $58.1k - $96.9k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage the relationship with Health Care Providers of the Latin American & Caribbean network • Secure a smooth onboarding and day-to-day operational maintenance of provider relationships • Conduct all aspects of health care professional education for existing and newly contracted health care professionals • Manage the ongoing relationship and handling day-to-day operations directly with health care providers • Responsible to enable an effective and efficient collaboration with health providers through monitoring and analyzing operational KPIs • Strive for continuous service improvement via analyzes of root causes • Active communication and prompt follow-up combined with regular meetings with dedicated health care providers • Manage continuous improvement and maintenance of provider communications channels

🎯 Requirements

• 4+ years of experience in Operations, Data Analysis, Marketing/Communications, or Relationship Management • 2+ years of Cigna experience (or relevant experience in other functions/companies) • Proficiency in Spanish and English required; additional language is a plus (preferred languages: Portuguese, French, and Dutch) • Strong analytical and problem-solving skills • Excellent organization, planning, and prioritization skills • Experience in complaint management - with a proven track record in improving customer service standards • Experience interpreting data and drafting reports • Strong practical knowledge of MS Office applications, including Excel • Experience with Salesforce is a plus.

🏖️ Benefits

• medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • minimum of 18 days of paid time off per year • paid holidays • leaves of absence