Technical Support – Helpdesk

Job not on LinkedIn

🕒 April 1

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $22 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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The Critical Update inc

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

🔒 Cybersecurity

IT Consulting • Cybersecurity • Cloud Services

The Critical Update Inc. is a leading provider of IT support and consulting services, focusing on small and medium-sized businesses in the Austin metropolitan area. Since 2003, the company has helped hundreds of businesses enhance productivity and profitability by streamlining IT operations. Offering services such as managed IT services, business continuity plans, VoIP, cloud services, and cybersecurity solutions, The Critical Update Inc. is dedicated to ensuring businesses have reliable and efficient IT infrastructures with 24/7/365 support. Their tailored solutions are designed to minimize downtime, enhance operational value, and reduce risk, all with transparent cost structures to align with clients' business goals.

📋 Description

• Help small businesses and Non-Profit organizations with a wide range of technology solutions. • Provide outsource IT support to clients in the Austin metro. • Perform routine end-user support and respond to service calls. • Assist with virus cleanup, data recovery, and migration to the Cloud. • Handle cabling projects and support clients with networking needs. • Collaborate with vendor's technical support to resolve issues. • Maintain client relationship and support staff effectively.

🎯 Requirements

• Three years or more providing end user support in a networked environment. • Excellent troubleshooting skills. • Must be able to research and document solutions using available resources. • Seek help when needed. • Working knowledge of networking, data cabling, routing, switching and general network troubleshooting. • Working knowledge of Windows server versions. • Able to help deploy a new server, troubleshoot server permissions and provide server maintenance. • Able to manage MS365 environments, support end users and troubleshoot issues. • Expert knowledge supporting Windows OS in a networked environment. • Linux working knowledge a plus but not essential. • Strong MAC OS working knowledge. • Able to provision new systems and assist clients remotely. • Expert knowledge fighting malware and viruses. • Able to prioritize service calls and apply good judgment when scheduling daily activities. • Respond to requests for technical assistance in person, via phone, electronically. • Able to adapt to a wide variety of clients and reach for help when needed. • Hungry to learn and be challenged. • Clear verbal and written communication with colleagues and customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. • Log all help desk interactions • Great listening skills and the ability to execute service ticket and workflow processes. • Must have reliable transportation. • Able to lift 50 lbs and crawl under a desk, if needed. • Help run network cabling in commercial buildings and office suites. • Bilingual in Spanish is a plus but not required. • Punctual and reliable.

🏖️ Benefits

• gas allowance • company phone • flexible schedule • profit sharing • great benefits package