Senior Business Analyst, Retail Solutions

🕒 April 30

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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The Hershey Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

👥 B2C

🛍️ eCommerce

💰 Post-IPO Debt on 2023-04

B2C • eCommerce • Food & Beverage

The Hershey Company is an industry-leading snacks company headquartered in Hershey, Pennsylvania, recognized for bringing goodness to the world through its iconic brands and extraordinary commitment to helping children succeed. Hershey is well-known for its wide range of chocolate and confectionery products, driven by a culture that values inclusion, employee development, and sustainable practices to ensure a positive impact on the community and the planet.

📋 Description

• Define and elicit requirements, analysis, new solution architecture and documentation that shapes how field representatives execute in store. • Develop comprehensive project plans outlining key activities, deliverables, and timelines. • Collaborate with business and other technology stakeholders (internal, third-party contractors, external vendors). • Facilitate communication between business units and IT teams to ensure alignment and successful project implementation, outcomes and value measurement. • Design and implement technology solutions that address business challenges. • Ensure solutions are scalable, efficient, and aligned with organizational goals. • Conduct detailed data analysis to identify trends, opportunities, and areas for improvement. • Create and present reports to senior management, providing actionable insights to support decision-making. • Assist in managing project timelines and resources, guiding priorities and implementation tradeoffs when appropriate. • Ensure projects / sprints are delivered on time, within scope, and meet quality standards. • Serve as the business advocate by participating in sprint reviews, leading integration and user acceptance testing, and ensuring delivered capabilities meet field execution requirements.

🎯 Requirements

• Bachelor's degree in a Technical discipline such as Information Technology, Data science or a related field is required. • Minimum of 3-5 years of experience in business analysis, process improvement, product ownership or a related field. • Analyze and simplify complex issues, finding root causes and hidden problems. • Think holistically and understand the broader implications of introducing changes to a landscape of interconnected, intelligent systems and remote user impacts. • Identify root causes of business issues and develop innovative solutions. • Think critically and creatively to overcome challenges and drive continuous improvement. • Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders. • Strong interpersonal skills are necessary for facilitating collaboration and ensuring stakeholder buy-in. • Demonstrated ability to manage external vendor relationships, facilitate structured evaluations, document both technical and operational issues, solutions and behaviors, and drive alignment across business, IT, and the retail field. • Proficiency in business analysis tools and methodologies, including data modeling, process mapping, and requirements management. • Experience with AI tools and creation of agents to generate more efficient product operations, analyze data, provide insights. • Experience with data integration technologies, processes and data analysis tools. • Familiarity with systems such as Databricks, SAP S4, PowerBI, Salesforce (especially CG Cloud), or similar a plus. • Experience supporting mobile releases alongside backend releases, including understanding regression risk and coordinating release timings. • Proficiency with AI tools to streamline the DevOps and data analysis processes is welcomed. • Familiarity with Agile methodologies, and associated DevOps tools is highly beneficial working in a sprint-based delivery model. • Experience in managing releases, sprints and other projects, including planning, execution, and monitoring. • Ability to prioritize tasks, manage resources, and ensure project deliverables are met on time and within budget. • Experience working with onshore and offshore development teams a plus. • Working knowledge of CPG field sales concepts including route-to-market models, retail compliance, and in-store execution priorities (merchandising, distribution, display, etc).

🏖️ Benefits

• Change Management • Partner with field leadership to support field adoption of new capabilities including training inputs, feedback collection, and continuous improvement loops.