Product Manager – Post Sale Experience

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🕒 June 10

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The Job Sauce

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment

The Job Sauce is a staffing and recruiting firm dedicated to helping individuals secure their ideal job and assisting companies in finding their perfect employees. With a focus on startups and high-growth tech companies, The Job Sauce partners with hiring managers to understand the qualities of their ideal candidates while also offering job seekers various services, including career coaching, resume writing, and interview training. Their goal is to leverage hiring data and innovative coaching techniques to enhance the job-seeking experience, ensuring both parties find fulfilling matches.

📋 Description

• Own and evolve the post-sale buyer journey across checkout, payment, transportation, and title document delivery on Desktop and Mobile App • Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and behavioral data • Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union, PayPal, and emerging digital wallets • Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data exchange with partners • Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error rates) and iterate accordingly • Use data, experimentation, and customer insights to drive product decisions • Build and execute a product roadmap aligned with RB Global growth objectives and strategy • Translate insights into clear product requirements, user stories, and backlogs; lead efforts to prioritize development team activities • Identify new opportunities that positively impact buyer-facing applications • Ensure high product quality by staying deeply immersed in product deliverables and releases • Communicate progress, risks, and trade-offs clearly to stakeholders; keep product teams updated with no surprises • Balance scope, priority, technical risk, and business impact across initiatives and multiple business units • Research competitive features in the marketplace and propose tactics to address threats or capture opportunities

🎯 Requirements

• Bachelor's degree or equivalent experience • 5+ years of Product Management or Product Development experience, with a track record of successfully driving results • Experience owning customer-facing digital products (marketplace, eCommerce, or SaaS) • Experience managing third-party integrations, particularly with payment providers or logistics platforms • Strong ability to translate business needs into technical requirements and collaborate with engineering on API design • Experience working cross-functionally with engineering, design, and marketing • Strong written and verbal communication skills with the ability to clearly articulate business requirements and value to internal and external stakeholders.

🏖️ Benefits

• Occasional travel required