Customer Support Representative

Job not on LinkedIn

🔥 0 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Alcumus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📋 Compliance

🏢 Enterprise

💰 Private Equity Round on 2022-05

Compliance • Software • Enterprise

Alcumus is a technology-driven company specializing in compliance and risk management solutions. They provide software and services that help organizations maintain health and safety standards, manage risk, and stay compliant with regulations. With a focus on improving operational efficiency and workforce safety, Alcumus serves businesses across various sectors, providing them with the tools needed to thrive in a regulatory environment.

📋 Description

• Handle inbound and outbound customer interactions via phone, email, and live chat • Provide professional, empathetic, and accurate support across all communication channels • Resolve product, process, and technical issues while maintaining high customer satisfaction • Resolve technical issues, troubleshoot problems, and guide customers through solutions • Provide details about products or services, including specifications, features, and updates • Helping customers navigate through systems, platforms, or services to improve their experience • Addressing customer questions or concerns related to compliance, training, and requirements relevant to our company's operations • Manage all complex contractor name changes and account mergers • Track customer inquiries and feedback to identify trends and improvement opportunities • Proactively monitor customer health and escalate risks as needed • Encourage product adoption by sharing best practices and optimization strategies • Partner with internal teams to resolve escalations and improve the end-to-end customer experience • Accurately document all customer interactions in Salesforce (or CRM) • Maintain detailed case notes, follow-ups, and resolution tracking • Contribute insights to improve processes, knowledge bases, and support workflows

🎯 Requirements

• High School Diploma or GED required • 1+ year of customer service or customer support experience (call center or SaaS environment preferred) • Typing speed of 40+ WPM • Proficiency with Microsoft Office tools • Experience using Salesforce or a CRM system preferred

🏖️ Benefits

• 100% paid employee medical and dental insurance • Monthly contributions to Health Savings Accounts • A 401(k) match that is immediately fully vested • Outstanding time off benefits • Paid time off for volunteer activities • Remote work