Care Coordinator I

🔥 0 minutes ago

🌵 Arizona, Montana, +2 more states – Remote

🌵 Arizona – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Tia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Tia is a healthcare provider offering comprehensive, compassionate care tailored specifically for women, available both in-person and virtually. With a focus on holistic and integrative health, Tia supports women through their entire health journey, providing services in primary care, gynecology, mental health, acupuncture, skin care, and more. The company emphasizes a patient-centered approach that empowers women, addressing both physical and mental health needs. Tia includes a team of specialized providers, such as OB/GYNs, nurse practitioners, and acupuncturists, and collaborates with top-tier health systems to extend care. The company is committed to providing personalized care solutions that consider the diverse socio-economic and cultural backgrounds of its patients, using an empathetic approach to enhance women's healthcare experiences.

📋 Description

• Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels. • Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns. • Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols. • Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving. • Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery. • Accurately document member interactions in accordance with HIPAA and internal policies. • Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership. • Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates.

🎯 Requirements

• 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role • Comfort supporting members by phone, chat, or similar communication channels • Strong communication skills, with the ability to explain information clearly and compassionately • Strong attention to detail, documentation habits, and follow-through • Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests • Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms • Ability to work full-time weekday hours with late Pacific Time coverage • Authorized to work in the United States • Healthcare, women’s health, virtual care, or patient access experience (Nice to Have) • Experience supporting scheduling, referrals, insurance-related questions, or care coordination workflows (Nice to Have) • Familiarity with HIPAA, patient privacy, or healthcare documentation standards (Nice to Have) • Experience working in a fast-moving, remote, startup, or high-growth environment (Nice to Have) • Located in Oregon, Montana, Arizona, or Nevada (Nice to Have)

🏖️ Benefits

• You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.