Technical Account Manager

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TimeDoc Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $48.5M Series B - TimeDoc Health on 2022-03

Healthcare • SaaS • B2B

TimeDoc Health is a tech-enabled chronic care management and virtual care company that helps healthcare organizations deliver care management programs at scale. They provide integrated solutions for chronic care management, remote patient monitoring, behavioral health monitoring and advanced primary care management, with close EHR integration, care coordination services, and automation (e. g. , pushing vitals into charts and automating billing). TimeDoc partners with community health centers, medical groups, health systems and health plans to support virtual, whole-person care and improve patient engagement, outcomes, and revenue capture under Medicare programs.

📋 Description

• Handle escalated technical issues from Tier 1 support, performing deep-dive analysis into integration, configuration, or platform behavior. • Assist clients with configuring the TimeDoc platform to align with their workflows, EMR setup, and business requirements. • Maintain in-depth, up-to-date knowledge of the TimeDoc platform, including features, workflows, integrations, and limitations. • Identify, troubleshoot, and track technical issues impacting clients, working closely with engineering and product teams to drive timely resolutions. • Deliver live training sessions (1:1 or group) to client teams on platform features, workflows, and best practices. • Partner with Support, Engineering, Product, and Implementation teams to ensure smooth handoffs and consistent client experiences.

🎯 Requirements

• At least 3 years in a technical client-facing role, such as Technical Account Manager, Solutions Engineer, Implementation Specialist, or Sales Engineer. • Experience working with healthcare clients; supporting EMR/EHR workflows or health IT products is strongly preferred. • Hands-on experience with healthcare interoperability standards, including FHIR and HL7, and familiarity with interface engines such as Mirth/NextGen Connect. • Experience working with major EMR/EHR systems such as Epic, Cerner, Athenahealth, eClinicalWorks, or similar platforms. • Strong technical skills, including: Basic scripting or automation (e.g., Python, JavaScript, or similar) • Ability to write and interpret SQL queries and run reports • Familiarity with REST APIs and tools such as Postman or similar API clients for testing and debugging.

🏖️ Benefits

• Fully Remote