Technical Customer Support Agent – Temporary

🔥 58 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Titan Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏛️ Government

🏢 Enterprise

🤖 Artificial Intelligence

Government • Enterprise • Artificial Intelligence

Titan Technologies is a government-focused IT services and solutions company that provides managed IT services, AI/ML analytics and data management, systems integration and engineering, and contact center solutions. The firm supports federal and state customers—including defense and intelligence agencies—through government contract vehicles and strategic partnerships, delivering modernization (e. g. , ServiceNow), disaster recovery support, and enterprise IT operations. Titan emphasizes customer success, collaborative relationships, and tailored solutions to modernize legacy systems and implement AI-enabled capabilities.

📋 Description

• Deliver general customer support (90%) and basic Tier 1 technical assistance (10%) • Provide non-technical and technical customer support to end-user community • Answer customer program questions, hardware/software issues, and troubleshoot • Clarify information, research, and provide solutions to customer issues • Address incidents and respond to users in accordance with procedures and Service Levels • Log incidents and service requests into the ticket-tracking system • Provide troubleshooting and resolution via phone, e-mail or remote connectivity • Follow-up with clients to ascertain job satisfaction • Train new Help Desk Coordinators when needed

🎯 Requirements

• Proficient experience using Windows 7, 8, 10 and Microsoft Office products • Proficient experience using & configuring web browsers and managing browser plug-ins • Ability to pass employment background check and drug-screening • Ability to pass Level 2 background check • 1+ year of prior Call Center/Help Desk experience preferred • 1+ year of prior PC technical experience and/or training preferred • Ability to type 45 WPM

🏖️ Benefits

• Flexible hours that may include weekends • Dependable high-speed internet • Reliable computer • Headset with microphone • Quiet area free from distractions