Customer Success Manager

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TotallyAwesome

51 - 200 employees

Founded 2015

📱 Media

☁️ SaaS

🤝 B2B

💰 $10M Seed Round - TotallyAwesome on 2022-08

Media • SaaS • B2B

TotallyAwesome is a youth-first digital engagement and advertising platform focused on Asia‑Pacific that helps brands safely reach kids, Gen Z and families across apps, games, YouTube and metaverse experiences. It provides a COPPA-compliant ad platform, programmatic youth-safe ad solutions, influencer and gaming ecosystems, and original youth research, combining AI-driven moderation with human oversight to ensure brand safety and regulatory compliance.

📋 Description

• Own the success of assigned accounts by ensuring customers launch campaigns successfully within the platform • Support customers in audience strategy and persona development • Monitor and act on key indicators related to customer health and retention • Identify and execute opportunities to grow campaign budgets and platform usage

🎯 Requirements

• 3–7 years in Customer Success, Account Management, or Programmatic Media • Strong understanding of DSPs, PMPs, and media activation workflows • Ability to translate data into actionable insights • Experience managing agency or brand relationships • Highly proactive, structured, and commercially minded

🏖️ Benefits

• Social work environment • Flexible working arrangements • Mentorship programs • Remote working support across multiple markets

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