Implementation and Client Analytics Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

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TPR EDUCATION LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

📚 Education

☁️ SaaS

👥 B2C

Education • SaaS • B2C

TPR EDUCATION LLC is a provider of test preparation, tutoring, and college admissions services operating under The Princeton Review brand. It delivers live-online and self-paced courses, private tutoring, practice tests, and AI-powered tools (e. g. , instant essay feedback and AI admissions counseling) for K–12, pre-college, and graduate/professional exams (SAT, ACT, MCAT, LSAT, GRE, GMAT, etc. ). The company also offers college search/rankings, free resources, school partnerships, and student support services.

📋 Description

• Lead onboarding, implementation, and technical support efforts for institutional clients adopting Tutor.com services. • Manage implementation timelines, launch activities, training programs, and client communications to ensure successful deployments. • Build strong relationships with institutional stakeholders while serving as a trusted advisor throughout the client lifecycle. • Support client integrations with Learning Management Systems (LMS), authentication platforms, and student information systems. • Provide expertise on technologies and standards including LTI, SAML, CAS, and Shibboleth. • Partner with Product, Engineering, Operations, and Customer Success teams to resolve technical issues and improve implementation processes. • Analyze institutional usage, engagement, and outcomes data to identify trends, opportunities, and areas for program optimization. • Develop client-facing reports, dashboards, visualizations, and presentations that communicate program effectiveness, ROI, and student impact. • Translate complex datasets into actionable insights that support strategic decision-making for both clients and internal stakeholders. • Support development of scalable reporting processes, analytics best practices, and data governance standards. • Collaborate across teams to improve reporting workflows, implementation processes, and client-facing tools. • Contribute to strategic client reviews, renewals, and impact discussions through data-driven storytelling and recommendations.

🎯 Requirements

• You have a bachelor’s degree and 3–5 years of experience in implementation, project management, customer success, client services, or a related field. • You have experience managing multiple client implementations simultaneously while maintaining exceptional customer service. • You have experience supporting Learning Management Systems (LMS) and related technologies, including authentication and integration standards such as LTI, SAML, CAS, and Shibboleth. • You are comfortable working with data and reporting tools, including advanced Excel functions and SQL. • Experience with Salesforce, Power BI, Tableau, SSRS, or similar reporting and visualization platforms is strongly preferred. • You can interpret complex datasets and present insights clearly to both technical and non-technical audiences. • You have strong written, verbal, and presentation skills and are comfortable leading client-facing discussions. • You are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. • You are a proactive problem solver who enjoys learning new technologies and identifying scalable solutions. • Experience working with higher education institutions, K-12 school districts, public libraries, or education technology organizations is preferred. • You are a collaborative partner who works effectively across technical and business teams. • You are passionate about using data, technology, and student support services to improve educational outcomes.

🏖️ Benefits

• The Princeton Review and Tutor.com offer a competitive salary which commensurates with experience and skills.