Travel Specialist – Emergency Day Shift

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $60k - $61k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Travel Placement Service

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1992

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Travel

Travel Placement Service is a leading nationwide expert in providing temp and permanent job placements specifically within the travel industry. Since 1992, the company focuses on developing personal relationships with hundreds of employers across North America to effectively match job seekers with tailored career opportunities. They offer a personalized approach to job placement, ensuring that candidates do not just send out resumes indiscriminately, but instead find the most suitable positions that fit their skills and experiences, at no cost to the job seekers.

📋 Description

• Manage inquiries, requests, bookings, and ticketing with accuracy and attention to detail, ensuring all travel arrangements meet client expectations. • Build and maintain strong relationships with clients, providing personalized service to ensure their needs are met at all times. • Complete all tasks related to client and supplier interactions promptly, ensuring smooth continuity of service for all team members. • Stay updated on airline rules, regulations, and industry standards to make informed travel arrangements and resolve any en-route traveler concerns quickly. • Organize and manage workload efficiently, particularly during peak periods, ensuring that all tasks are completed in a timely manner. • Work collaboratively with other team members to support and complete all customer service functions. • Accurately process complex reissues and pricing records, ensuring all details are correct. • Negotiate the best rates and deals with vendors to help clients save on travel expenses. • Ensure all PNR entries in GDS are accurate and fully completed. • Respond promptly and efficiently to all communications, keeping clients and team members informed at all times. • Consistently demonstrate high attention to detail, ensuring that errors are avoided. • Inform supervisors of potential issues and take corrective action when necessary, offering alternative solutions as needed. • Build professional relationships with key vendors and support preferred supplier programs. • Participate in company training sessions to stay current with industry trends and best practices. • Investigate and resolve client complaints and issues while maintaining the highest customer service standards. • Take care to prevent financial losses due to errors or mishandled bookings. • Perform other related tasks as assigned.

🎯 Requirements

• At least 5 years of experience in the travel industry or in a 24-hour travel emergency department. • Strong understanding of airfares, contracted fares, ticket exchanges, and hotel reservations. • Minimum 5 years of experience with Global Distribution Systems (GDS), with a preference for Galileo proficiency. • Experience managing VIP clients, entertainment clients, and/or group travel. • Must be highly organized and able to multitask effectively, especially under pressure. • Ability to work autonomously and make decisions with minimal supervision. • Ability to work non-traditional hours, including weekends and holidays, as needed.