IT Service Desk Specialist

🕒 May 26

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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TRIMEDX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

⚕️ Healthcare Insurance

🔒 Cybersecurity

☁️ SaaS

💰 $200k Debt Financing on 2014-01

Healthcare Insurance • Cybersecurity • SaaS

TRIMEDX is a leading provider of clinical asset management solutions, focusing on optimizing and securing medical equipment in healthcare settings. They offer comprehensive services including clinical engineering, preventative maintenance, supply chain management, regulatory compliance, and medical equipment replacement planning. Known for their expertise in cyber security and real-time location services (RTLS), TRIMEDX helps healthcare organizations manage their clinical assets effectively, improve operational efficiencies, and protect sensitive data. Their commitment to innovation and quality is evidenced by various certifications and their inclusion in the Global Top 100 Inspiring Workplaces List.

📋 Description

• Provides 1-2 tier support for enterprise hardware, software, network and other technical issues. • Ensures individual and team tickets are documented and managed timely. • Routes unresolved tickets to appropriate support groups for timely resolution. • Isolates trending support issues and works with other departments to prioritize resolution. • Coaches Service Desk technicians through troubleshooting and issue resolution when necessary. • Identifies process efficiency improvements for optimizing performance. • Positively represents IT in new hire presentations and departmental meetings. • Provides backup responsibilities for critical incident management tasks as needed. • Assists management in support of daily IT standup, collection of monthly metrics, and oversight of daily Service Desk operations.

🎯 Requirements

• 2+ years of experience in performance of operational tasks • High School degree or equivalent • Preferred Associates degree in MIS, Computer Science or related field • Technical Troubleshooting • Asset Management • Help Desk Technology Standards, Policies and Procedures • Attention to Detail

🏖️ Benefits

• Health insurance • Workplace culture commitment • Drug-Free Workplace