VP, Client Services

Job not on LinkedIn

🕒 April 24

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

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True North

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

🤝 B2B

☁️ SaaS

B2B • SaaS

True North is a healthcare-focused marketing agency and strategic partner that delivers integrated brand, digital, and measurement services to health systems, specialty practices, and other healthcare organizations. With over 30 years of exclusive healthcare experience, True North offers HIPAA-compliant omni-channel marketing, patient acquisition, provider and health insurance marketing, creative and content production, SEO/SEM, traditional media (including direct mail), and a proprietary measurement platform (Compass) that turns fragmented data into actionable performance insights. The firm combines brand strategy and performance marketing to align marketing investment with measurable business outcomes for enterprise healthcare clients.

📋 Description

• Oversee the account management team, ensuring continued success of the client base through team development, client relationship management, and internal collaboration. • Manage and maintain relationships with marketing decision-makers in healthcare. • Coach the team in project management, contract management, account strategy, and issue resolution. • Collaborate with internal leaders on strategic initiatives and report to CEO on team progress.

🎯 Requirements

• A minimum of 10 years in healthcare or marketing agency client services, with at least 3 years specifically focused on building and scaling client service teams. • Bachelor’s degree in Business, Marketing, Communications, or a related field. • Proven ability to manage workload distribution and account allocation based on individual skill sets, cultural fit, and agency resourcing requirements. • Experience recruiting, hiring, and onboarding high-caliber talent that aligns with core values and delivers immediate impact. • A dedicated mentor capable of providing ongoing coaching on internal project management and external client navigation. • Ability to foster a culture of accountability regarding timelines, client lifecycle and revenue, and deliverables. • Expertise in managing contract reviews and renewal cycles, ensuring all financial reporting is accurately maintained within HubSpot CRM for senior leadership. • Ability to build and sustain 'trusted advisor' status with C-suite stakeholders and key decision-makers. • Deep understanding of the healthcare marketing ecosystem, specifically in performance media, SEO, measurement/analytics, and brand strategy. • Exceptional written and verbal communication skills, with the ability to command a room and present confidently in high-pressure situations.

🏖️ Benefits

• Flexible work schedules, 100% remote work, and unlimited PTO • A customer-centric culture that embraces excellence, urgency, diversity, creativity and open communication • A collaborative environment that fosters mutual respect and enhanced results • Cultivation of each team member’s talent and leadership abilities through continuing education, and a commitment to offering opportunities for internal career growth.