Implementation Specialist II

🕒 May 27

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Lead software implementation for mid-size EDI integration projects within the B2B Gateway platform • Serve as the primary point of contact for customers during implementation, managing the full project lifecycle from intake through go-live with greater autonomy • Manage a portfolio of 20–30 concurrent projects and clients with minimal supervision, completing a minimum of 5 projects per month • Coordinate activities across customers, trading partners, and internal teams — including the mapper team — to ensure timely delivery • Facilitate EDI and integration testing, including troubleshooting mapping changes through our in-house project management system • Configure solutions to meet nuanced business requirements and validate functionality for Tier 2 and Tier 3 customers • Conduct phone calls and facilitate weekly or bi-weekly customer status meetings • Proactively identify and resolve implementation issues; escalate only when necessary • Act as a liaison between internal teams and external stakeholders to ensure timely project completion • Prioritize tasks effectively to meet customer expectations and aggressive timelines • Provide proactive status updates and maintain accurate project data in our project management tools • Assist in mentoring Level I specialists and contribute to process improvements based on hands-on experience • Flex into the support queue during low-volume implementation periods to support the broader team

🎯 Requirements

• Associate or Bachelor's degree preferred, or equivalent work experience • 2–4 years of experience in EDI implementation, technical support, or client onboarding • Advanced understanding of EDI concepts and trading partner requirements • Experience with ERP business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics • Proven ability to manage multiple concurrent projects with a strong sense of ownership from start to finish • Excellent customer-facing communication skills — comfortable on the phone, in email, and leading customer meetings • Strong organizational skills and the ability to juggle a high volume of active projects • High sense of urgency, initiative, and accountability • Familiarity with EDI providers such as TrueCommerce, SPS Commerce, Orderful, or similar highly customizable integration platforms is a strong plus

🏖️ Benefits

• Remote-first and casual work environment • 401(k) with 3.5% company match, vested after 2 years • 20 PTO days + 1 birthday day off + 1 volunteer day + 11 company holidays • Medical, dental, vision, and other life/health insurance plans • Paid parental leave • Wellness reimbursement program